Ss18 Privacy Policy — How We Protect Your Data
This page clearly explains how ss18 collects, uses, stores, and protects users' personal information. We are committed to respecting and fully safeguarding the privacy of every user in Malaysia.
Information We Collect From You
When you register and use the ss18 platform, we collect several categories of information to ensure a smooth and secure experience. This information is collected directly from you or automatically through your use of the platform.
Your full name, Malaysian phone number, email address, and date of birth collected during registration. This information is used to verify your identity and secure your account.
Device type, operating system, browser version, IP address and login session data. This technical data helps us detect suspicious activity and improve platform performance.
Records of MYR deposit and withdrawal transactions, including payment methods used such as FPX, Touch 'n Go and DuitNow. Full card or bank account numbers are not stored on ss18 servers.
Pages visited, games played, session duration, and activity patterns within the platform. This data is used to improve the user experience and deliver relevant content recommendations.
How Your Information Is Used
Ss18 only uses collected information for legitimate purposes directly related to platform operations. We do not sell users' personal data to any third party for marketing or commercial purposes.
- Account management and identity verification — ensuring only the rightful account owner can gain access.
- Financial transaction processing — verifying MYR deposits, processing withdrawals and resolving payment disputes.
- Platform security — detecting fraud, unauthorised login attempts and suspicious account activity.
- Product improvements — analysing usage patterns to improve the interface, response times and game selection.
- Service communications — sending important notifications related to your account, lottery results, transaction status and policy updates.
- Legal Compliance — maintaining records as required by Malaysian laws applicable to online entertainment platforms.
Cookies and Tracking Technologies
Ss18 uses cookies to enhance your browsing experience on the platform. Cookies are small text files stored on your device when you use our platform.
There are two types of cookies we use:
- Session cookies — automatically deleted when you close your browser. These are used to maintain your login state during an active session.
- Persistent cookies — stored for a set period to remember your language preferences, display settings and login information as permitted by you.
You can control or delete cookies through your browser settings. However, disabling all cookies may affect certain functions within the ss18 platform.
Data Storage and Security
All ss18 user data is stored on servers protected with encryption technology, both in transit and at rest. Account passwords are never stored in plain text — they are processed through a secure hashing method before being saved.
Ss18 restricts access to user data strictly to internal staff who require it to carry out their operational duties. All personnel who handle user data are bound by strict confidentiality agreements.
Financial transaction records in MYR are retained for the minimum period required under Malaysian law. Personal data that is no longer needed for its original purpose will be deleted or anonymised on a regular basis.
While we take reasonable security measures, no online system can guarantee absolute security. Users are advised to also take their own precautions, such as using strong passwords and not sharing login credentials.
Sharing Information with Third Parties
Ss18 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment service providers — MYR transaction details are shared with registered banks and payment processors solely for the purpose of transaction settlement.
- Legal Compliance — if required by court order, criminal investigation, or regulatory obligation, ss18 will comply with the relevant Malaysian authorities.
- Business transfer — in the event of a company merger or acquisition, user data may be transferred as part of the business assets, with notice provided to users.
In all of the above cases, we ensure that any party receiving data is bound by data protection obligations equivalent to our own standards.
Your Rights as an ss18 User
We respect every user's right to privacy. You have the following rights regarding the personal data we hold:
You may request a copy of the personal data we hold about you at any time through the account settings section or by contacting support.
If the information we hold about you is inaccurate or outdated, you can update it directly through your account profile or request a correction via customer support.
You may request deletion of your account and personal data. Such requests will be processed subject to any active legal record-keeping requirements.
You may object to the processing of your data for specific purposes such as promotional communications by adjusting the notification settings in your ss18 account.
Policy Updates & How to Contact Us
Changes to This Policy
Ss18 reserves the right to update this Privacy Policy from time to time in response to operational, technological, or legal changes. Any significant updates will be communicated to users via in-account notifications or their registered email. The date of the latest update will be displayed at the top of this page. Continued use of the ss18 platform after any changes take effect will be considered acceptance of the updated policy.
Contact Our Support Team
If you have any questions, concerns or wish to exercise your privacy rights, please contact the ss18 support team through the following channels:
- Email: [email protected]
- ss18 In-Platform Live Chat
- FAQ for general guidance
This Privacy Policy forms part of the Terms & Conditions use of the ss18 platform. By using this platform, you confirm that you have read and understood this policy. For information on responsible gaming, please visit Responsible Gambling page ours.
Play with Complete Peace of Mind
Your privacy is ss18's priority. Register an account and enjoy a safe, transparent and responsible online entertainment experience in Malaysia.